Frequently Asked Questions
Everything you need to know about your Cosette shopping experience.
Are all products sold on Cosette authentic?
Yes, we guarantee the authenticity of every item. Each piece is sourced directly from authorized retailers or the brand houses themselves and undergoes a rigorous multi-point inspection.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For express delivery, orders placed before 12 PM are processed the same day and usually arrive within 1-2 business days.
What is your return policy?
We offer a 14-day return policy for a full refund or exchange. Items must be in their original condition, unworn, with all security tags and original packaging intact.
Do you offer international delivery?
Cosette ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my luxury items?
Each product comes with specific care instructions. Generally, we recommend storing handbags in their dust bags and avoiding direct sunlight or moisture to maintain the quality of the leather and fabrics.