Returns & Exchanges
At Cosette, we want you to be completely satisfied with your luxury purchase, which is why we offer a 14-day return window for items in their original, unworn condition with all designer tags attached. Please note that for hygiene reasons and brand integrity, certain high-end accessories and sale items may be subject to specific return restrictions.
Initiate Your Request
Log into your Cosette account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.
Prepare Your Package
Carefully place the items in their original designer packaging and shipping box, ensuring all authenticity cards and dust bags are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, or arrange for a premium collection via our customer service team.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing